Valued Guest, 

In order to provide the highest level of service, to protect our stylists’ time and to keep  our prices competitive, we have updated our guest policies. Please review and let us  know if you have any questions. These will be rigorously enforced moving forward. In  order to assist you, please expect the following: 

A credit card will need to be left on file to book. 

Scheduling Confirmation: Sent out at the time of booking. 

E-Mail Appointment Reminder: Sent out 1 week in advance of your appointment. Text Appointment Reminder: Sent 24 hours before your appointment.

Text (or call) 316-518-3065 for any appointment related assistance.

Thank you for supporting us and for your understanding. We truly appreciate you! Customer 

Policies

1. Less Than 24-Hour Reschedule Policy  
   
   1. We understand that life happens and sometimes schedules change. If you need  to reschedule an appointment, we kindly request that you do so at least 24  hours in advance. 
   2. If a reschedule request is made less than 24 hours before the appointment, a fee  of 50% of the service cost will be charged. 
   3. In the event of an emergency, please contact us as soon as possible, and we will  do our best to accommodate you. 
2. No-Show Policy  
   
   1. Failure to attend your scheduled appointment without prior notification is  considered a "no-show." 
   2. No-shows will be charged a fee of 100% of the service cost. 
   3. If you are unable to attend your appointment, please notify us at least 24 hours  in advance to avoid any fees. 
3. Late Arrival Policy 
   
   1. We strive to provide timely service to all our customers. If you arrive late to your  appointment, we will do our best to accommodate you. 
   2. If you arrive more than 5 minutes late, your appointment may be shortened or rescheduled to avoid disruption to other customers. 
   3. Appointments later than 10 minutes must be rescheduled, will be treated as  a “no-show” and subject to our no-show fee of 100% of the service cost. 
4. Additional Service Charges  
   
   1. Extra Color Charge: each color service includes a set amount of color,  determined by the average usage for that service. If additional product is required,  it will be charged as "Additional Color” - priced at $10 for up to every 10 grams  used over the set amount. 
   2. Extra Time Charge: Each service includes a set amount of time based on average  service durations. If additional time is needed, it will be charged as “Additional  Time.” Rates vary by stylist, so please refer to your stylist’s service menu for the  most up-to-date pricing. 
5. Cancelled Portions of Service:  
   
   1. Please notify us if you need to cancel, or change part, or all, of your scheduled  services prior to your appointment. As an example, if you are scheduled for a color  and cut, but would only like a haircut, please let us know before your appointment. 
   2. Cancelled portions of scheduled appointments done at the time of the  appointment will be treated and charged as a “no-show.” 
6. Retail Pledge  
   
   1. We pride ourselves on providing our customers with the most exceptional haircare  products on the market. If you are unsatisfied with your purchase, please return it  asap. We can trade it out for another product, or issue a refund to your original form  of payment.  
   2. Manufacturing defects arise. If a product does not work, please return asap for a  replacement of the same product at no cost. 

Price Match Guarantee: 

We’re committed to offering you the best value. If you find the same retail product at a  lower price from an authorized retailer, we’ll gladly match it. 

How it works:

• The product must be identical. 
• The lower price must be from a verified and authorized retailer (online or in store). 
• Price match requests must be made at the time of purchase. • Proof of the lower price is required (e.g., website link, flyer, or receipt).

Exclusions: 

• Clearance, closeout, or final sale items 
• Third-party sellers (e.g., Amazon Marketplace, eBay)

We want you to shop with confidence—if you have any questions, just ask a team  member!

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